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G2012 "Virtual Check-in" - Chatbot?

Brad Posted Tue 25th of June, 2019 00:35:11 AM
To claim against code G2012 “Virtual Check-in” can you use automated technologies such as AI powered messaging or a chatbot? If so how would this be reported back to medicare to be claimed?
SuperCoder Answered Tue 25th of June, 2019 06:05:45 AM

Hi Brad,


Thanks for your question.


Code (G2012) may be reported for a virtual patient check-in. CMS pays separately for this service, which can be furnished using “real-time telephone interactions in addition to synchronous, two-way audio interactions that are enhanced with video or other kinds of data transmission.”


It means that there should be a two-way audio or video interaction. Messaging does not come under this. So this cannot be paid.


Please feel free to write if you have any question.



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