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Service Excellence: Top Patient Relations Strategies for Customer Retention


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Capitalize on top patient relation strategies to turbocharge your revenue.

Think about it. A happy customer tells an average of 5 people about good service. A dissatisfied customer vents to roughly 20 people, and then publishes his or her complaints online. Can your medical practice afford anything but exceptional service?

But what constitutes exceptional service and how do you achieve it? The answers and strategies are laid out, step-by-step, in Service Excellence: Top Patient Relations Strategies for Customer Retention.

TCI experts will help you to nurture a culture of excellence—one that retains patients and gains new ones, provides top-notch customer service, stops patient attrition, and allows you to take back control of your patient relations:

  • Understand what quality in healthcare really means
  • Leverage the link between quality of healthcare and customer retention
  • Ascribe to the golden rules of service and watch your practice grow

Ace service excellence and avoid traps guaranteed to send your staff and patients into a tailspin:

  • Profit from others’ real-world service mistakes
  • Avoid these 30 bad service traps at all costs
  • Take proactive steps to stop the attrition
  • Perfect these techniques to improve communications
  • Bill right the first time
  • Examine “service disasters” and common complaints
  • Establish a patient experience improvement team and phase in customer retention strategies
  • Get the 12-step arsenal to calm angry patients
  • Learn the ins and outs of patient satisfaction surveys and complaints
  • And more!

Master the essentials of patient retention and drive profitability with Service Excellence: Top Patient Relations Strategies for Customer Retention.
PRE-ORDER ONLINE or call 1-800-508-2582 today to get your copy of Service Excellence: Top Patient Relations Strategies for Customer Retention.