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Practice Management Alert

Patient Relations:
Avoid Confrontation at All Costs When Collecting Copays

Experts: Give patients a few chances to pay, then call collections. A patient flat-out refuses to fork over the copayment for their medical services. While this is not a common occurrence at most medical offices, it can happen. The problem: If you cannot defuse the situation quickly, things can turn ugly fast — and it will likely play out within [...]