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Practice Management Alert

HR Corner:
Consider Personality Tests to Smooth Team Communications

Hint: They're useful for hiring decisions, too. Personality tests can serve as a "legend" for the often-confusing map of interpersonal relationships, especially in the workplace. For better or worse, many problems within the healthcare setting stem from miscommunication. From claims denials (were the payer instructions clear and understood by the coding and billing experts?) to dirty mugs in breakroom sinks [...]