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Gastroenterology Coding Alert

You Be the Coder:

Timing Is Everything When Collecting From Patients

Question: Thank you for your Q&A last month about how front desk staff should be trained on how to collect past-due balances. Should we have them do this when the patient walks in, or as the patient is leaving? We’ve been told not to collect until the service is rendered. Wisconsin subscriber Answer: You can collect past-due patient balances at [...]