Incorporate the no-show policy as part of your new patient financial packet.
When missed appointments become a habit and cost your practice time and money, it's time to get a commitment in writing from your patients that they understand they'll be liable for no-shows. Create your own letter using this sample to ensure your practice isn't letting patients take advantage of a lenient no-show policy.
If your patients continue to abuse the practice's policies, you may have to send them a warning letter. A sample warning letter is below.
MISSED-APPOINTMENT POLICY
Purpose:
To notify patients of a possible financial penalty for failure to [...]